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The advent of the Covid-19 pandemic at the onset of 2020 fundamentally altered and disrupted the health care industry. One key aspect of this disruption was the exponential use of telehealth. This explosion of telehealth use came mostly out of necessity. Therefore, it involves a lot of trial and error, so pinning down an optimal approach for using it during the pandemic and beyond becomes crucial. In this paper, critical aspects of telehealth via a practitioner survey are explored. The in-depth analysis of the data proceeded by using descriptive statistics and a data mining approach. The material synthesis concludes that understanding the concept of provider connectedness may be the key to better care coordination within and among large health systems for varying degrees of case complexity and case sharing. Also, that provider setting is likely the most important driving factor in any future optimization of telehealth.

Author Supplied Keywords

Covid-19, Telehealth, Providers’ satisfaction, and Quality of care


Medical personnel--Attitudes; Medical telematics; Telecommunication in medicine--Evaluation; COVID-19 Pandemic, 2020-

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Copyright for this work is retained by the author.

Document Type

Doctoral Project