Journal Title

International Journal of Nursing Education Scholarship

Publication Date



Communication errors are identified by the Joint Commission as the primary root cause of sentinel events across all categories. In addition, improving the effectiveness of communication among healthcare providers is listed as one of the Joint Commission's 2008 National Patient Safety Goals. Nursing programs are expected to graduate practice-ready nurses who demonstrate quality and safety in patient care, which includes interdisciplinary communication. Through objectively structured clinical assessment simulations, faculty evaluate each nursing student's ability to perform many aspects of care, including the ability to communicate effectively with physicians via telephone in an emergent situation. This quality improvement project reports the results of a three-year review of undergraduate student nurse performance (n = 285) related to effective clinical communication. Changes in teaching-learning strategies, implementation of a standardized communication tool, and clinical enhancements which resulted in improved student competency, will be presented.

Author Supplied Keywords

Communication, Competence, Simulation, Nursing education


Communication in nursing; Nursing students

Publication Information

International Journal of Nursing Education Scholarship, 2008, Volume 5, Issue 1, pp 1-13.

© 2008 Walter de Gruyter GmbH

Archived version is final published version.





Document Type

Journal Article

Included in

Nursing Commons