College of Arts and Sciences
The purpose of this study is to understand intercultural conflict as people experience it through technologically mediated communication; through social media. The literature reviews many studies that help understand how conflict arises and is manage, what it is like to experience intercultural conflict in a face-to-face environment and how to manage those differences, and lastly with conflict experienced through social media. With the research question: how do participants describe their experiences of intercultural conflict in social media as similar to and different from their experiences of in-person intercultural conflict? The findings of this research conclude that participants would distinguish their experiences through personal connections, interactive justification, personal dependencies, and if the conflict is appropriate for the medium.
Conflict management--Analysis; Culture conflict; Internet--Social aspects
Citation: Pilot Scholars Version (Modified MLA Style)
Rios-Rodriguez, Alma D., "How People Handle Intercultural Conflict via Social Media vs. in Person" (2016). Communication Studies Undergraduate Publications, Presentations and Projects. 79.