Katy Caldwell

Publication Date



This case study explored causes and means of managing anxiety and uncertainty by analyzing one student’s service learning experience at a German American school in a city in the Pacific Northwest through the lens of Anxiety/Uncertainty Management Theory (AUM).This case study explains the theory and applies it to this student’s experiences and observations in this new (to her) cultural setting.AUM is a theory that is meant to be used for explanatory purposes but also serves the purpose of actual application to situations in order to increase effective communication and cultural adaptation.Ultimately, the reader will gain knowledge of the theory, its applicable uses, and how a sojourner into the culture of a German American school used its knowledge to gain more insight from that experience.

Publication Information

CST 431:Cross-cultural Communication & Identity Capstone Project

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Document Type

Student Project

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Communication Commons